The information in this section is designed to help patients and family members with concerns and questions about Hartford Hospital and to provide resources for those arriving or leaving the hospital.

Patient & Family Guide
Download the Patient & Family Guide

Before You Arrive 

Hartford HealthCare is committed to making your stay go as smoothly as possible by preparing even before your arrival. 


A case coordinator will be assigned to you, the patient, and his or her role is to assist with any discharge planning needs you may have. He or she will met with you within 48 hours of your admission.

During Your Stay 

Partner with us so we can provide you with the best possible care.

Support Person Policy

Patients with disabilities who receive care at a Hartford HealthCare hospital may have a designated support person present with them to support their disability needs.

Going Home

You may require skilled healthcare when you are discharged from the hospital. That care may be provided at a rehabilitation facility or at home with nursing services from a home care agency. 

Advance Directives

You have the right to make health care decisions about the medical care you receive. If you do not want certain treatments, you have the right to tell your physician you do not want them and have your wishes followed.

Billing & Insurance

As a courtesy to our patients, Hartford Hospital submits bills to your insurance company and will do everything possible to advance your claim.

Understanding Your Cost of Care

Hartford HealthCare has a website that is designed to help you understand the cost of your care. The site shows the charges for most procedures or other services at each Hartford HealthCare hospital.

Bloodless Medicine

In 1996, Hartford Hospital became the first hospital in Connecticut to implement bloodless medicine and surgery techniques.

Financial Assistance

Financial Counseling, Medicaid Eligibility Assessment, Financial Assistance.

Hospitalist Services

Hospital medicine is a medical specialty dedicated to the delivery of comprehensive medical care to hospitalized patients.

Pain Management

Your caregivers will use a 0-10 Pain Scale to help us assess your pain and response to pain medicines. Aside from the expertise provided by your caregivers, there are different pain control consultative services that are available to patients when necessary.

Integrative Medicine

Outcomes have shown that integrative medicine techniques help to decrease anxiety, strengthen the immune system, diminish pain, and accelerate healing.

Palliative Care

Palliative Care is compassionate comfort care of the whole patient along with care of those who love and care for the patient. It emphasizes dignity and quality of life for those living with serious illness.

Social Work Services

Social Workers can help with personal, family, emotional or other issues that can result from the stress of illness or injury.


Driving to Hartford Hospital.


Information on traveling by air, bus, paratransit, and rail. 

Campus Map 

A comprehensive guide to the Hartford Hospital Campus.


A guide to parking at Hartford Hospital.

Hospital Amenities

Hartford Hospital provides a wide variety of amenities from services for the hearing impaired to pet therapy. 

Medical Records

Hartford Hospital can provide or release copies of medical records at the written request of patients or their authorized legal representatives.

Patient Rights & Privacy

There are many patient rights that all patients are free to exercise. 

Patient Safety & Quality

You can trust that your health care team will do everything to ensure you are comfortable and safe while we address your health care needs.

Patient FAQs

Browse through common questions asked its very possible your wondering about the same things as other.

Patient CareGrams

A free service that allows you to send a greeting to a friend or loved one who is a patient at Hartford Hospital.

Spiritual Care

The Spiritual Care Department at Hartford Hospital is known for honoring and providing spiritual care as an essential dimension of healing.