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Patients & Visitors

Patient & Family Guide
Download the Patient & Family Guide

Patient & Visitor GuideDownload the Patient & Visitor Guide

For Patients

  • Before You Arrive

    Hartford HealthCare is committed to making your stay go as smoothly as possible by preparing even before your arrival.

  • Admitting

    A case coordinator will be assigned to you, the patient, and his or her role is to assist with any discharge planning needs you may have. He or she will met with you within 48 hours of your admission.

  • During Your Stay

    Partner with us so we can provide you with the best possible care.

  • Going Home

    You may require skilled healthcare when you are discharged from the hospital. That care may be provided at a rehabilitation facility or at home with nursing services from a home care agency.

  • Advance Directives

    You have the right to make health care decisions about the medical care you receive. If you do not want certain treatments, you have the right to tell your physician you do not want them and have your wishes followed.

  • Billing & Insurance

    As a courtesy to our patients, Hartford Hospital submits bills to your insurance company and will do everything possible to advance your claim.

  • Bloodless Medicine

    Through a multidisciplinary approach to patient care, complex procedures such as cardiac surgery, including off-bypass procedures, aortic aneurysm repair, total joint replacements and kidney transplants are performed by physician’s who specialize in techniques of non-blood management.

  • Hospitalist Services

    You have the right to make health care decisions about the medical care you receive. If you do not want certain treatments, you have the right to tell your physician you do not want them and have your wishes followed.

  • Pain Management

    Your caregivers will use a 0-10 Pain Scale to help us assess your pain and response to pain medicines. Aside from the expertise provided by your caregivers, there are different pain control consultative services that are available to patients when necessary.

  • Integrative Medicine

    Outcomes have shown that integrative medicine techniques help to decrease anxiety, strengthen the immune system, diminish pain, and accelerate healing.

  • Palliative Care

    Palliative Care is compassionate comfort care of the whole patient along with care of those who love and care for the patient. It emphasizes dignity and quality of life for those living with serious illness.

  • Social Work Services

    Social Workers can help with personal, family, emotional or other issues that can result from the stress of illness or injury.

  • Directions

    Driving to Hartford Hospital.

  • Transportation

    Information on traveling by air, bus, paratransit, and rail.

  • Campus Map

    A comprehensive guide to the Hartford Hospital Campus.

  • Parking

    A guide to parking at Hartford Hospital.

  • Hospital Amenities

    Hartford Hospital provides a wide variety of amenities from services for the hearing impaired to pet therapy.

  • Medical Records

    Hartford Hospital can provide or release copies of medical records at the written request of patients or their authorized legal representatives.

  • Patient Rights & Privacy

    There are many patient rights that all patients are free to exercise.

  • Patient Safety & Quality

    You can trust that your health care team will do everything to ensure you are comfortable and safe while we address your health care needs.

  • Patient FAQs

    Browse through common questions asked its very possible your wondering about the same things as other.

  • Patient Financial Assistance

    Financial Counseling, Medicaid Eligibility Assessment, Financial Assistance

  • Spiritual Care

    The Spiritual Care Department at Hartford Hospital is known for honoring and providing spiritual care as an essential dimension of healing.

  • Patient CareGrams

    A free service that allows you to send a greeting to a friend or loved one who is a patient at Hartford Hospital.

  • Support Person Policy

    Patients with disabilities who receive care at a Hartford HealthCare hospital may have a designated support person present with them to support their disability needs.

  • Understanding Your Cost of Care

    This site shows our List of Charges for procedures or other services at each Hartford HealthCare hospital.

For Visitors

  • Dining

    Browse dining options on and off the Hartford Hospital Campus.

  • Lodging

    Twelve hotel-like guest rooms on Hartford Hospital's main campus is available to patients and their families for overnight and short-term stays at modest cost.

  • Bereavement Support

    Hartford Hospital is committed to provide compassionate care to families and friends who grieve the loss of a loved one. Grief is a normal emotional response following a loss.

  • Hospital Amenities

    There are many services available to our visitors to make your stay as comfortable as possible.

  • Directions

    The best ways to find Hartford Hospital.

  • Transportation

    Find alternative means of transportation to Hartford Hospital.

  • Campus Map

    Get from point A to B on campus with our map.

  • Parking

    A guide to all Hartford Hospital parking options as well as campus security.

  • Medical Records

    At the request of patients or legal representatives Hartford Hospital can provide or release copies of medical records.

  • Gift Shop

    The Auxiliary Store is a custom gift shop experience offering a wide selection of merchandise and online shopping convenience, with same day delivery on many items.

     

  • Visiting Hours

    In order to enhance the quality of care specific visiting hours have been established for each area.

  • Visitors FAQs

    Answers to the most commonly asked questions and ways to ask more.

  • Patient CareGrams

    A free service that allows you to send a greeting to a friend or loved one who is a patient at Hartford Hospital.

  • Local Info

    The Hartford area offers residents the best of New England and the East!

     

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